When we think about artificial intelligence (AI), chatbots and machine learning algorithms are likely some of the first things that come to mind. We might even imagine malignant forms of intelligence that steal our jobs or stage a robot uprising, à la midcentury...

Today’s consumers don’t just want personalized and seamless healthcare experiences — they demand them. A recent report, however, finds that patient experiences are declining. Now’s the time for health systems to up the ante on experiences and value-added services to...

Direct to employer healthcare, sometimes called direct contracting or DTE arrangements, has rich benefits for everyone involved — particularly the health system itself. To unlock these benefits, however, it’s important to understand what this relationship looks like,...

What’s your New Year’s goal for 2023? If you’re like many health systems across the U.S., it may be something along the lines of “increase patient volume by X%.” It’s a worthy goal, to be sure, but it also includes unique challenges. As health systems struggle to keep...

If you’ve considered direct contracting but haven’t yet taken the plunge, now could be the ideal time. Costs are skyrocketing for health systems. The reality of cutthroat industry competition means health systems need innovation to stay ahead of the curve. Working...